KYC verification is required before your first withdrawal. It takes under 24 hours once you submit clear photos. After that, every 899ok withdraw request processes in about 7 minutes to your registered mobile banking number.
Quick Facts at a Glance
- Minimum Withdraw
- ৳1,400
- Daily Limit
- ৳35,000
- Processing Time
- ~7 min
- KYC Review
- <24 hrs
These numbers apply to standard Member-tier accounts. VIP players on Elite, Master, and Legend tiers have higher daily withdrawal limits — see the Bonus & VIP page for the full breakdown.
KYC Verification: What You Need
KYC (Know Your Customer) is a one-time identity check. 899ok needs to confirm that the account belongs to you before releasing funds. You only do this once — after that, withdrawals go straight through.
Accepted Identity Documents
National ID Card (NID)
Bangladesh NID — front and back photos required. Most players use this.
Passport
Upload the photo page and the page showing your personal details.
Driving Licence
BRTA-issued licence — both sides in one clear submission.
Photo Requirements
| Requirement | Detail |
|---|---|
| File format | JPG, PNG, or PDF |
| Minimum resolution | All text must be readable |
| Lighting | No glare, no flash reflections |
| Edges | Full document visible — no corners cut off |
| Expiry | Document must still be valid on submission date |
| Name match | Must match the name registered on your 899ok account |
Privacy note: 899ok stores your documents on encrypted servers. Your data is never sold or shared with third parties. See the Privacy Policy for full details.
Upload Your Documents: Step by Step
Follow these steps after logging into your 899ok account. The whole upload takes about three minutes on your phone.
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1
Open Account Settings
Log in at /899-ok-login/, tap the profile icon in the top-right corner, then select "Verification" or "KYC" from the menu.
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2
Choose Your Document Type
Pick National ID Card, Passport, or Driving Licence from the dropdown. This tells the system which fields to expect.
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3
Upload Clear Photos
Take a fresh photo in good light — do not scan an old photocopy. Upload the front first, then the back (NID and licence). Passport needs only the bio page.
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4
Confirm Your Mobile Number
Your bKash, Nagad, Rocket, or Upay number must match the one on your 899ok account. If it does not match, update it before submitting.
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5
Wait for Approval
The KYC team reviews submissions within 24 hours. You receive a notification in-app once approved. First-time withdrawals may take up to 2 hours to process after KYC clears.
How to Request a Withdrawal
Once KYC is approved, requesting an 899ok withdraw is quick. The minimum is ৳1,400 and the daily cap is ৳35,000 for standard accounts.
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1
Go to the Withdraw Section
Log in, open your wallet or account dashboard, and tap "Withdraw". You can also do this from the 899ok App — the layout is identical.
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2
Select a Payment Method
Choose bKash, Nagad, Rocket, or Upay. The payout goes to the mobile number registered to that wallet — make sure it matches your account details.
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3
Enter the Amount
Type in the amount you want to withdraw. Minimum ৳1,400 per request. Daily total across all requests cannot exceed ৳35,000 on a standard account.
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4
Confirm and Submit
Review the details — amount, method, destination number — then tap "Confirm Withdrawal". You will see a reference number on screen.
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5
Receive Funds
Standard processing takes around 7 minutes. Your mobile wallet sends a confirmation SMS once the money arrives. First-time withdrawals may take up to 2 hours while the security check runs.
Limits, Times & Payment Methods
| Parameter | Amount / Time |
|---|---|
| Minimum withdrawal | ৳1,400 |
| Maximum daily withdrawal (Member tier) | ৳35,000 |
| Standard processing time | ~7 minutes |
| First-time withdrawal processing | Up to 2 hours |
| KYC review time | Within 24 hours |
| Bonus wagering requirement before withdraw | 15× bonus amount |
Available Payout Methods
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bKash
Deposits: ~1 min
Withdrawals: ~7 min -
Nagad
Deposits: ~1 min
Withdrawals: ~7 min -
Rocket
Deposits: ~1 min
Withdrawals: ~7 min -
Upay
Deposits: ~1 min
Withdrawals: ~7 min
All payout methods are mobile wallet transfers. Processing times are estimates and depend on the wallet provider's network. Funds never go to a bank account directly — only to your registered mobile wallet number.
Why Withdrawals Get Rejected — and How to Fix Them
Most 899ok withdraw rejections come down to a small number of fixable issues. Here is what to check before you contact support.
- KYC not completed. You cannot withdraw at all until identity verification is approved. Go to Account Settings > Verification and submit your documents.
- Bonus wagering not met. If you claimed the welcome bonus, the full 15× wagering requirement on the bonus amount must be completed before the bonus-funded balance is withdrawable.
- Mobile number mismatch. The wallet number you entered does not match the one registered on your 899ok account. Update your account details first, then resubmit.
- Amount below minimum. Requests under ৳1,400 are automatically declined. Add more funds to your withdrawal amount or wait until your balance reaches the threshold.
- Daily limit reached. You have already withdrawn ৳35,000 today (Member tier). The limit resets at midnight UTC+06. Higher VIP tiers have larger daily caps.
- Account flag for unusual activity. Security checks can hold a withdrawal for manual review. If your request is held for more than 2 hours, contact 24/7 Live Chat with your reference number.
Questions Players Ask About 899ok Withdrawals
Do I have to complete KYC every time I withdraw?
No. KYC is a one-time process. Once your documents are approved, the verification stays on your account permanently. You will not be asked to submit documents again unless 899ok detects a significant change in your account details.
My withdrawal is still pending after 30 minutes — what should I do?
Standard withdrawals process in about 7 minutes. First-time withdrawals can take up to 2 hours due to a one-off security check. If you are past 2 hours, open Live Chat (available 24/7) and provide your withdrawal reference number. The team can check the status immediately.
Can I withdraw to a different mobile wallet than the one I deposited with?
Your withdrawal must go to the mobile wallet number registered on your 899ok account. If you want to change the number — for example, switching from Rocket to Nagad — update your account details and go through a brief re-verification step before requesting the withdrawal.
What is the wagering requirement before I can withdraw my welcome bonus?
The welcome bonus carries a 15× wagering requirement applied to the bonus amount. For example, if you receive a ৳5,000 bonus, you need to wager ৳75,000 in total before that bonus amount becomes withdrawable. Your own deposited funds are not subject to wagering and can be withdrawn at any time, subject to the minimum ৳1,400 limit.
Is there a fee for withdrawing from 899ok?
899ok does not charge a platform fee on withdrawals. Your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction fees — check your wallet app for current rates.
What happens if my NID photo is rejected during KYC?
You will receive a notification explaining why the document was rejected — usually because of glare, blurred text, or a cut-off corner. Retake the photo in natural daylight, ensure the full document is in frame, and resubmit. The KYC team reviews again within 24 hours. You can submit as many times as needed.
Can I cancel a withdrawal after I submit it?
Once a withdrawal is submitted and enters processing, it cannot be cancelled through the app. Because most requests clear in about 7 minutes, there is a very short window to act. If you need to reverse a request urgently, contact 24/7 Live Chat immediately with your reference number. There is no guarantee of cancellation once processing has started.
Does the 899ok App support withdrawals the same way the website does?
Yes. The 899ok App (Android APK, version 2.4.16, free download) has the same full withdrawal and KYC workflow as the desktop website. Many players prefer the app because the camera upload for KYC documents is faster on mobile.